We need to understand the lack of understanding.

This has not been well verbalized yet.

Some specifics

A story about handing over software and the user not being able to use it well.

If you can use the software, but the user can't, it's not because the software lacks functionality, but because the user lacks "understanding" of the software.

The creator doesn't understand "not being understood" because he already has a deep understanding.

When writing an explanatory text

We need to understand what our readers don't understand.

Communication with others

Probably the same composition.

Relationship between society and the individual

This probably has the same composition.

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